Frozen Screen

[Supersun]

Hi guys,

Has anyone else had problems with their screen freezing and not letting you press anything on it?

I can switch between screens using the buttons, but can't actually press anything on the screen itself. At one point the radio actually started jumping between stations. Turned the car on/off a few times but it didn't fix the issue until about the 4th time of doing this.

Car still in warranty until May so assuming this would be covered? Has anyone else had a similar experience and what was the resolution?

Thanks!

 

[Martynm14]

Common issue according to where I bought the car from up in Warrington, is covered under guarantee so they'll replace it free of charge, if not, the screen and sensor costs upwards of £400.

Mine did the same thing and they replaced it in under an hour, wish they couldve sent it out to me so I didn't have to drive 2 hours for it, but at least it works now.

 

[biker1200dct]

Mine does that quoted £780 for the parts should be getting it replaced under good will from Seat

 

[dids]

My Leon going in for the same problem for its 3rd time on Wednesday.

 

[JACUPRA280]

Mine is going in on Monday for this very issue. However, my dealership says there's a software update for it? So mines going to get a software update.

Video of mine:

https://www.dropbox.com/s/qr4hgoq31lmn6f0/VID_20170115_125535.mp4?dl=0

 

[Supersun]

Mine is going in on Monday for this very issue. However, my dealership says there's a software update for it? So mines going to get a software update.

Video of mine:

How is the screen now mate?

I took mine in to the dealer's for inspection yesterday and they've said I need a new screen, which is being done under warranty.

A little relieved really as was worried about being fobbed off.

The dealer didn't actually say "Seat have told us there's nothing we can do if it happens when the temperature is below 0 degrees." This was before they even took a look so excuses were at the ready!!

 

[marty_34]

Been a known fault for 18 months too


Sent from my iPhone using Tapatalk

 

[JACUPRA280]

How is the screen now mate?

I took mine in to the dealer's for inspection yesterday and they've said I need a new screen, which is being done under warranty.

A little relieved really as was worried about being fobbed off.

The dealer didn't actually say "Seat have told us there's nothing we can do if it happens when the temperature is below 0 degrees." This was before they even took a look so excuses were at the ready!!

It froze again after the supposed software fix around a week ago, so no better than before.

 

[matthab]

Mines going in for this on the 6th during a service. Really annoying in cold weather.

 

[dids]

When I collected mine i was told its a common problem and there's nothing they can do because its cold. He said if it keeps doing when the weather warms up they will have another look at it.

 

[biker1200dct]

Had a new screen fitted on Monday seems ok so far

 

[JK1]

I had an issue in mine after Christmas when the screen was powered but totally blank, eventually I found if I pressed both the Power and Tuning dials down for 10+ seconds the system rebooted with the 'Seat' logo.

That's the 2013 Tech Pack version of the system though.

 

[Supersun]

Does the replacement screen come with its own warranty?

My warranty runs out in May so will be annoying if the problem occurs again shortly after!

 

[biker1200dct]

No only until the vehicle warranty runs out

 

[Supersun]

No only until the vehicle warranty runs out

So the new screen doesn't come with its own extended warranty?

 

[biker1200dct]

Only if you are paying for it would it come with warranty

 

[ben4012]

Parts have 12 month warranty.

 

[mick_n3]

Does the replacement screen come with its own warranty?

My warranty runs out in May so will be annoying if the problem occurs again shortly after!

Because it has been replaced under the vehicle warranty it will only be covered until your main warranty ends, so after May it won't be covered, you may be lucky and get some good will if it does fail after that.

 

[biker1200dct]

only if you pay for them im sure any part fitted under warranty only has warranty as long as the vehicle

 

[Walone]

When I collected mine i was told its a common problem and there's nothing they can do because its cold. He said if it keeps doing when the weather warms up they will have another look at it.

Don't get fobbed off with this excuse, it's 'Not Fit For Purpose' if this is happening! I mean what if you live in a cold climate are you supposed to live with this problem? I think not!