Collected my 1.2 Tsi 2013 20782 miles from it's 4 Year Major Service today.
Surprised to find that the air filter was not replaced according to the schedule in the SEAT booklets "It's fixed". Every single one from 2013 to 2017 says that the Air Filter should be changed at the 4th Year, major service, 20,000 miles or every 24 months. It's never been replaced at any service so far but is AFAIK to be replaced now.
Reason given by the receptionist is that I have a service plan and VW Finance declined to pay for it. Dealership confirmed that if I bought a Major service off plan then they'd change the air filter (and charge for it!)
After speaking to SEAT Customer Services, they spoke to VW finance who spoke to the Engineers (cost cutters?) who said it should be replaced at 6 years or 60,000 miles. So no, they won't pay.
We are now in a "dispute resolution" situation and a Case handler will be allocated to my case.
Any comments welcome and especially from anyone working at a dealership service department who might be able to say that the engineers from SEAT are correct or the "It's Fixed" book is correct.
What's for sure is that 6 years or 60,000 miles seems a mighty long time before changing the air filter
Surprised to find that the air filter was not replaced according to the schedule in the SEAT booklets "It's fixed". Every single one from 2013 to 2017 says that the Air Filter should be changed at the 4th Year, major service, 20,000 miles or every 24 months. It's never been replaced at any service so far but is AFAIK to be replaced now.
Reason given by the receptionist is that I have a service plan and VW Finance declined to pay for it. Dealership confirmed that if I bought a Major service off plan then they'd change the air filter (and charge for it!)
After speaking to SEAT Customer Services, they spoke to VW finance who spoke to the Engineers (cost cutters?) who said it should be replaced at 6 years or 60,000 miles. So no, they won't pay.
We are now in a "dispute resolution" situation and a Case handler will be allocated to my case.
Any comments welcome and especially from anyone working at a dealership service department who might be able to say that the engineers from SEAT are correct or the "It's Fixed" book is correct.
What's for sure is that 6 years or 60,000 miles seems a mighty long time before changing the air filter