That is good to hear, at my point of sale was end of March - you have become a bit of a buyers Oracle on here
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That is good to hear, at my point of sale was end of March - you have become a bit of a buyers Oracle on here
I emailed the Dealership to get my SLI.
Both Tim and Matt (manager) have been working on my order.
Once I got the SLI from the dealership I called SEAT CS and quoted the SLI to get my status.
In all honesty they've seen more eager to help than the dealership.
If you email CS they have a couple of days to get back to you. When you call it has been instant with regards to order status.
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Seat CS believe the 27th. The dealership just said 2-3 weeks as being there standard ETA
They did ask if I wanted to wait until March to get the 18 plate.
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My dealer called this morning to say the car had been unloaded in the UK - hooray! I said I would wait till 1 March for registration which was no problem.
The dealer then e-mailed me the registration document for me to sign. This listed the engine as the 1.4 TSI 125 rather than the 1.4 EcoTSI 150 I ordered. A mistake on the form I thought... no. They ordered the wrong engine
They are looking into what can be done but it doesn't look good. Three months of waiting and potentially back to square one.
The dealer then e-mailed me the registration document for me to sign. This listed the engine as the 1.4 TSI 125 rather than the 1.4 EcoTSI 150 I ordered. A mistake on the form I thought... no. They ordered the wrong engine
They are looking into what can be done but it doesn't look good. Three months of waiting and potentially back to square one.
My dealer called this morning to say the car had been unloaded in the UK - hooray! I said I would wait till 1 March for registration which was no problem.
The dealer then e-mailed me the registration document for me to sign. This listed the engine as the 1.4 TSI 125 rather than the 1.4 EcoTSI 150 I ordered. A mistake on the form I thought... no. They ordered the wrong engine
They are looking into what can be done but it doesn't look good. Three months of waiting and potentially back to square one.
Oh no, that's quite a major c*** up on their part!!
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They have found a car due to be built in week 11 with the same spec but with the 30/3 18" wheels rather than the standard 17" I ordered. But I really wanted the 17" as I actually prefer the look of them and wanted the better ride quality. They can change the order to the 17" but it may delay the order. Or they have offered to do me a deal on the 125.
My instinct is to change the order to the 17" and just live with the extra wait.
My instinct is to change the order to the 17" and just live with the extra wait.
Are they offering you any form of good will on top to make up for this?
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No. They actually weren't that apologetic and mentioned they'll now be making a loss as the price has gone up since I ordered. I get the impression they wouldn't be that bothered if I just cancelled the order.
I'd push that further personally. That's a mess on their behalf so they should be making up for that and taking it on the chin. Not really acceptable
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Shocking, cavalier attitude due to buoyant sales
![[:@]](/forums/styles/seatcupra/oldforumsmileys/furious.gif "Furious [:@]")
My miss order back in 2010 was only the fact I had ordered sat-nav and car came with standard stereo... Dealer apologise and I got £350 to buy a stick on Tom Tom sat-nav...
Different engine to the one ordered is a **** and a half + some
Thats really bad. Im assuming you've checked your paperwork that it states ecoTSI engine on it.
Whoevers fcuk up it is. Send a very strongly worded email to the dealer principle or the MD of SEAT UK stating exactly what u want. What u ask for is gonna depend on what was on your paperwork when u ordered.
If its right on your paperwork then use the wrongly ordered vehicle or courtesy car of similar spec to one you ordered until correct one arrives, even if u dont need to. Thats what i would want.
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Whoevers fcuk up it is. Send a very strongly worded email to the dealer principle or the MD of SEAT UK stating exactly what u want. What u ask for is gonna depend on what was on your paperwork when u ordered.
If its right on your paperwork then use the wrongly ordered vehicle or courtesy car of similar spec to one you ordered until correct one arrives, even if u dont need to. Thats what i would want.
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Yes it's EcoTSI on the paperwork - I checked it very carefully before signing and again when I got home.
Thats good at least. So its dealers fault then.
Might be worth having a read thru Motor Ombudsman website and Consumer Act 2015 so you know your rights ☺
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My dealer called this morning to say the car had been unloaded in the UK - hooray! I said I would wait till 1 March for registration which was no problem.
The dealer then e-mailed me the registration document for me to sign. This listed the engine as the 1.4 TSI 125 rather than the 1.4 EcoTSI 150 I ordered. A mistake on the form I thought... no. They ordered the wrong engine
They are looking into what can be done but it doesn't look good. Three months of waiting and potentially back to square one.
Oh dear that's not good, are you intending on keeping the car or running it and upgrading after x years? Depending on the good will for their potential c**k up I'd consider keeping the 125 rather than waiting. Guess it all depends on the good will and how long you plan keeping the car.
Hi Luke, update for spreadsheet. Got ETA to dealer today of 28th Feb, mine must have landed on the same ship as some others getting updates today...
I've had my current car 12 years so it could be a while. I really don't think I'd be very happy with the 125. I was already concerned the 150 might not be quick enough going from my Ibiza 180.
I think I'll take the wk 11 car, change the wheels to 17" and just accept any additional delay the change causes.
Finally managed to get through to Seat UK because they hadn't called me back. Having them call the dealership to try and sort this out.
Case manager sounded surprised that this was happening as I haven't paid the rest of my deposit or signed any finance paperwork.
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