Cupra 300 drivers seat stitching

[liamleon]

so picked my cupra up 1st March 18 and the drivers side seat stitch has started coming apart. iv rang and been told the drivers isn't covered under warranty can anyone please help as regardless of mileage or use it should last more than 3 months it's a new bludy car

 

[Deleted member 103408]

I would contact seat customer support directly, I can not believe that a drivers seat is not covered by the warranty more so after only 3 months.

We have had a number of guys here where the white trim on the seats crack and i am sure a lot of people are getting it covered by warranty.

Check out https://forums.seatcupra.net/index.php?threads/cupra-290be-bucket-seat-white-trim-cracked.439396/ just to prove some of this stuff gets sorted under warranty.

 

[SRGTD]

so picked my cupra up 1st March 18 and the drivers side seat stitch has started coming apart. iv rang and been told the drivers isn't covered under warranty can anyone please help as regardless of mileage or use it should last more than 3 months it's a new bludy car

That’s ridiculous! Was it the dealer or Seat Customer Services who told you the drivers seat isn’t covered under warranty?

If the Seat new car warranty doesn’t specifically state that the drivers seat isn’t covered under the terms of the warranty, then it’s covered. If you don’t have a copy of, or access to, Seat’s new car warranty, I’d be asking for a copy of the warranty terms and conditions that shows the driver’s seat is excluded. I’d be very surprised if it had such an exclusion.

In the VW new car warranty, there is a wear and tear restriction, because VW deem that any wear to the seat facings can be influenced by the seat occupants. Having said that, they are covered for 6 months/6,500 miles, and some forum members on VW forums have had seat covers replaced outside of the 6 month/6,500 restriction.

I would expect Seat’s new car warranty to be no more restrictive than VW’s, and I wouldn’t accept what you’ve been told.

Irrespective of what you’ve been told, there’s general consumer legislation (Consumer Rights Act?) that I’m sure would state that goods have to be fit for use and of merchantable quality for a period much longer than 3 months.

 

[liamleon]

That’s ridiculous! Was it the dealer or Seat Customer Services who told you the drivers seat isn’t covered under warranty?

If the Seat new car warranty doesn’t specifically state that the drivers seat isn’t covered under the terms of the warranty, then it’s covered. If you don’t have a copy of, or access to, Seat’s new car warranty, I’d be asking for a copy of the warranty terms and conditions that shows the driver’s seat is excluded. I’d be very surprised if it had such an exclusion.

In the VW new car warranty, there is a wear and tear restriction, because VW deem that any wear to the seat facings can be influenced by the seat occupants. Having said that, they are covered for 6 months/6,500 miles, and some forum members on VW forums have had seat covers replaced outside of the 6 month/6,500 restriction.

I would expect Seat’s new car warranty to be no more restrictive than VW’s, and I wouldn’t accept what you’ve been told.

Irrespective of what you’ve been told, there’s general consumer legislation (Consumer Rights Act?) that I’m sure would state that goods have to be fit for use and of merchantable quality for a period much longer than 3 months.

thank you both for the correct info it was seat uk customer services which gave this advise and apparently it's dealership choice.
also while it's in there I'm going to complain about driveshaft/c.v click when changing gears and setting off. the car is just over 3k miles on. many thanks for the help

 

[BlackFR]

This thread may give more ammo...
https://forums.seatcupra.net/index.php?threads/new-member-stitching-came-out-of-my-seat.433727/

 

[liamleon]

just a update..
I'm still awaiting to find out if warranty are paying, the dealership are useless and have been ringing back all week every time I ring they will ring back....

 

[liamleon]

iv also noted my driveshafts clicking when turning/setting off and changed gears is this common? many thanks