Above and beyond?
I only wanted to be kept in the loop regarding delivery so I could plan a day off in advance instead of being given 9 days notice and only because I chased them up.. first of all it was the 1st of March, they then changed it to the 4th before today confirming the 8th. As for delivery, the charge for trailer delivery is expensive not to mention it would push delivery back 2 weeks, I could get it delivered for £270 plus vat but that wasn’t acceptable, neither was collection either at the “depot” or somewhere local, so it was accept it driven or pay up for an expensive delivery and wait a further 2 weeks.
Yes, expectations above and behond, they’re really doing me a massive favour!
Tbh 9 days notice is fair. But I of course do not know your background/work situation.
I knew when I ordered a lease to check and double check what I was told and do as much digging as possible. I questioned delivery etc and was told over 200+ miles they would trailer it, if not normally an old chap delivers it. I could pay for a trailer but as you said, was expensive.
I think in cases such as lease you have to make sure you know the T&C’s inside out, even more so if through a broker!
I expect the car to have miles on delivery, I don’t own it so my expectations are “because lease car”..
Good luck with sorting yours out though, I’d be more frustrated being told it was delayed
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