I've used them before and been happy enough. In fact Lookers Manchester were the supplying dealer of my MY16 290DSG. But today I tried to book for a service and asked them to also change the oil and filter in the front diff as the car is almost 3yrs old.
The call centre were at first adamant the car doesn't have one, then quoted £1100 to replace it, then when I laughed got a bit shirty and put me through to the Manchester branch to discuss it with them. The branch also said it doesn't have a diff ("it's front wheel drive"), but after I sent them away to talk to a technician quoted £200 ('knocked down' from £207) for diff oil and filter without any apology or contrition.
Although they would price match I've lost all confidence in Lookers now and IMG Warrington are quoting £111 for the diff so I'm going there. What a sorry state of affairs, Lookers best avoided I think.
The call centre were at first adamant the car doesn't have one, then quoted £1100 to replace it, then when I laughed got a bit shirty and put me through to the Manchester branch to discuss it with them. The branch also said it doesn't have a diff ("it's front wheel drive"), but after I sent them away to talk to a technician quoted £200 ('knocked down' from £207) for diff oil and filter without any apology or contrition.
Although they would price match I've lost all confidence in Lookers now and IMG Warrington are quoting £111 for the diff so I'm going there. What a sorry state of affairs, Lookers best avoided I think.