Sorry bit good luck with them.
See below:
Further to our telephone call on 19 September, I can confirm that SEAT UK are unable to forward any videos to a German Master Technician. This is because we rely on the information supplied by our Network of Approved SEAT Dealers and would not look to overturn their decision regarding diagnosis.
During our telephone conversation, I did confirm that if you are unhappy with the outcome from the previous diagnosis that was carried out, you are entitled to take it to another SEAT Dealer for a separate opinion however, this decision may not change.
I appreciate this is not the outcome you had hoped for and I would refer you to The Motor Ombudsman, a CTSI certified Alternative Dispute Resolution Provider that we are happy to engage with through the ADR procedure. I have provided their contact details below:
Motor Ombudsman advice line:
0345 241 3008
Website:
www.themotorombudsman.org
Address:
The Motor Ombudsman
71 Great Peter Street
London
SW1P 2BN
Thank you for taking the time to contact SEAT UK.
Yours sincerely
Abby Orme
Executive Office
SEAT UK