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Auto flappy paddle

Discussion in 'Leon Mk3' started by Stoob, Oct 13, 2018.

  1. vmark89

    vmark89 Mark Brown

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    Ok mate please do be interesting to see what they say!

    Surely we can return/reject the cars though if accepted as if they are claiming "its not fixable" then surely it's classed as manufacturing defect and thus rejectable?

    With having an OP and now another in Feb that was the whole point of me swapping cars so I would push heavily on that depending on the outcome.

    Be interesting to see what they say to you though mate
     
  2. Stoob

    Stoob Full Member

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    What did they say ?
     
  3. vmark89

    vmark89 Mark Brown

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    Just heard from the case manager who basically said he's Escalated it up to "Brand" and should hear back Friday or latest Monday.

    Didn't really say much else bar what do I realistically want to happen from the situation...

    So said I want the paddles installing or they can order me a new car same spec etc and ensure the paddles are on and a good will gesture for the massive wait I'll experience in that option, along with use of this car in the meantime as I've no access to any other vehicle after trading mine in -.-

    So bit of a let down I've not got more news from him being the initial escalation :/ but hopefully "Brand" level escaltion should be better don't know what it entails though said I'm still paying money for it, so expect to here back
     
    Fozzy84 likes this.
  4. AshCupra300

    AshCupra300 Full Member

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    Spoke to my sales guy at Seat today and he was aware some DSG cars have been coming out with the wrong steering wheels, I said if it was me I would reject the car, he agreed as getting stuff changed after you have collected it is proving tough. He had a customer wait many weeks longer for an Ateca with emissions crap and a change of seats to full leather due to a shortage of Alcantara!! Customer went with it and then the car turns up with no electric fold mirrors.... Seat sent them £250 and a boot liner instead of paying for retro fit, which the dealership thought was shite, so all sorts of crap going on with Seat and I can only imagine it’s due to a shift of focus with emission bull crap...
     
  5. vmark89

    vmark89 Mark Brown

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    I spoke to Seat Customer Service and got offered the Runner up prizes aa Roo rack, £250 cheque or extended warranty...

    Not them actually fixing the issue!

    They've not been told by "Brand" to retro fit, the dealer maybe able to but it would be up to them.

    And he can't advise as it's up to the dealer.

    I said it's a defect and part of the car thats missing and I wanted it fixing he said I would need speak to the dealer regarding the rejection process and if I reject I get no good will .

    I got told if I accept the good will I'll be accepting the car in it's current state.

    I then Spoke to the dealer and got this back

    Manager saying he would get back Monday as he will need to look into this and he will see if it can be retro fitted but needs to see if Seat UK will pay towards it.
    If not other option is to hand the car back but be left with no car.

    I've not long had a big op and said the while point of the car was being DSG and we couldnt do without the car.

    We stated that but the dealership manager said he'd need to sell the car on (my rejection!) with as less miles as possible and as quickly as possigle basically.

    Sure they'd knock money off the total cost then to flog it, as some have knocked them down from FRSport prices down to FR prices which is about 2k.

    Just massively annoyed as Seat UK and the slap to the face of £250 and a roof rack rather than sorting it
     
  6. vmark89

    vmark89 Mark Brown

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    Surely it's a defect and they are required to repair or replace the vehicle as it's missing an option essentially?

    Going to speak to Trading standards and the financial obs on Monday as I'm not being left without a car because the Dealer nor Seat UK can be assed to fork out the money to retro fit the paddles..... I've waited a while for this car especially after my OP and now have no other car to go back to
     
  7. AshCupra300

    AshCupra300 Full Member

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    Play hard ball, tell them you are going to reject the car and rent one for what you would be paying a month for the Seat, as it is not fit for purpose, that’s the sales act.
    I would then seek compensation from Seat Uk via the financial ombudsman and trading standards and try and source another car, lots of 18 plate pre registered cars about now.
    Good luck.
     
  8. AshCupra300

    AshCupra300 Full Member

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    Plus I doubt they would be able to sell it on that easy, anyone with half a brain looking for an FR DSG will know it’s mesbt to have paddle shift...
     
  9. Butty

    Butty Full Member

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    Its "not as described" as per the 2015 Consumer rights Act and as such you are entitled to the full price that you paid, regardless of usage. Ignore the sob story from the dealer and be firm if you want to reject the car and get all your money returned.
    SEAT and the dealer will rely on your emotional link to a bright new shiny car in order to accept it with some sort of compromise/ payoff.
    I can't see how any consumer body can force SEAT/ dealer to put on the correct steering wheel if they really can't be bothered once they have your sale and particularly if it is more than 30 days since you picked up the car.
     
    vmark89 and AshCupra300 like this.
  10. vmark89

    vmark89 Mark Brown

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    Ju
    Just going to be messy I think too! As I had a little Neg Equity from my previous trade in wasn't a massive amount but it's still there.

    So not sure how that would work with returning it, I gather I'd have it to pay but would that be a you have to pay it in full now or just carry it on as the monthly payment.

    Or likely to fudge me over if I went with a different manufacturer and their financing :(.

    Can't really do much at the minute after having an OP that's effectively left me very immobile even changing gears was uncomfortable hence the DSG in the first place.

    Any idea how it would work?
     
  11. MalteseSeat

    MalteseSeat Full Member

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    Is Ibiza Xcellence meant to have paddles too?
     
  12. Seriously?

    Seriously? Full Member

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    Only FR and FR Sport (in UK spec.)
     
  13. Baggyboy

    Baggyboy Full Member

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    I've just taken delivery of a FR 1.5 EVO DSG and mine doesn't have the gearshift paddles either. I thought it was a last minute change in spec, obviously not reading this thread. As it's a personal lease, is it worth talking to SEAT themselves or the supplying dealer?
     
  14. cwalk2121

    cwalk2121 Full Member

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    Picked up my car this morning FR Sport 2.0 tsi dsg with no paddles. the dealer is saying only the cupras are coming with paddles now.
     
  15. Seriously?

    Seriously? Full Member

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    Hmmm.
    October price list still shows them.Must be an item subject to product development:

    "S E AT is committed to a policy of continuous product development and reserves the right to make changes to specifications, colours and prices without notice.
    The information in this brochure and pricing and specification list can therefore be given as guidance only. While SEAT makes every effort to ensure that specifications are accurate at the time of publication, you should always check with your authorised SEAT dealership for the latest information"
     
  16. Nickbrapp

    Nickbrapp Full Member

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    could be a option? they are on a golf
     
  17. Seriously?

    Seriously? Full Member

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    Price list shows them as standard fit on FR, FR Sport, Cupra and Cupra Lux.
    Presumably the price list is now wrong in the case of the FR....
     
  18. vmark89

    vmark89 Mark Brown

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    Update

    Managed to get an update with the dealer and put it on the table
    that if i was not going to get the paddles retrofitted or a bigger "Goodwill" Gesture
    that the car would be handed back and I'd exercise my consumer rights to return it as being
    unfit for purpose and not as described and reject the vehicle for a replacement.

    Dealer then said to me that they would need to speak to Seat UK again..... who had said initially it would be
    up to the Dealerships discretion if they wanted to retro fit but the Dealer would foot the cost :/. (After offering me a roof rack, DashCam or
    £200 goodwill if i accepted the car in its current state).

    However the dealer mentioned that if they were to Re-order another car that they would want the car I currently have back ASAP
    I expressed that I was unhappy with that as its effectively Seat's F*ck up and I would then be without a car which I can't do
    with 2 young children and the fact I'd recently become much more immobile due to an emergency surgery to the point of being disabled (just waiting to hear back from the Gov)

    Dealer still insisted that they wouldn't be able to budge on that as its so that they can then sell it on with as few a' miles as possible.....
    (And im sure at a massively reduced price due to missing the paddles, small amount of mileage on the car too!)

    Dealer was unprepared to lower price of the car down to standard "FR" spec pricing as I'd seen from another member that their local dealer
    was doing....

    So more than happy to keep me paying the full amount and not sorting it, but not to drop it down in price or re-order a new vehicle and allow
    me the use of a courtesy car/this car until then.
     
  19. vmark89

    vmark89 Mark Brown

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    Dealer came back yesterday to say It "IS" possible to retrofit them however there maybe Compatibility issues with them.........

    I just assumed this was almost like a disclaimer to them saying we will attempt to fit them but if it doesn't work then you were
    made aware.

    The dealer is still waiting for Seat UK to get back on whether the Dealer is receiving any funds from Seat UK though they have said if
    they do not, then they won't be able to go ahead with the Retrofit...


    I am going to wait till End of Play Wednesday then call back up and chase and I will be asking for the work to be retrofitted
    and for the Goodwill gesture also because as far as I see it, i shouldn't have to let go of the car for warranty work less than a
    month of owning it and have had to chase Dealer and Seat UK alike over responses and because its how the car should have come.

    Heard that it would be messy and a pain for the Dealer if I handed the car back as they have to swallow a much bigger chunk of cost.

    Sorry if this seems salty its just really annoying chasing and getting no where or both Dealer and Seat UK arguing over who will cover
    the cost.
     
  20. Seriously?

    Seriously? Full Member

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    Not suggesting that the dealer is wrong about 'compatibility issues'(!), but if you refer back to Kjimi's earlier post:

    "....Your steering wheel needs to be changed to one with flappy paddles. Flappy paddle steering wheel also has different multifunction button modules that the paddle switches are connected to. The Airbag / steering wheel wiring harness is the same and no coding is needed for the flappy paddles to work once the steering wheel has been changed.

    I have changed my steering wheel to one with flappy paddles and it was an easy job.
    "

    It appears that there should be no issue with retrofitting the correct wheel. Did the dealer confirm that if you rejected the current car and ordered again, the new one would definitely come with paddles? Post #54 on this thread suggests it may be a spec. change where only Cupra's get the paddles now.
     

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