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Auto flappy paddle

Discussion in 'Leon Mk3' started by Stoob, Oct 13, 2018.

  1. Stoob

    Stoob Full Member

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    Thanks. Most of the contact with the dealer has been by email. I work nights so not normally able to ring during the day. They had been replying, but not for the last week or so.
     
  2. vmark89

    vmark89 Mark Brown

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    Have you had anything back off them yet mate :( really is annoying, happy to take your money but not even give a simple message back
     
  3. Stoob

    Stoob Full Member

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    Nope, not heard diddly squat from them
     
  4. vmark89

    vmark89 Mark Brown

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    That is shocking mate seriously! Really does bring on the meaning of happy to take your money but not to help you afterwards....

    Have you not heard anything Since? Would have been about 10 days since I asked last, if they haven't then that is disgraceful :(.

    Chased my dealer this week asking for an update on the ETA of the wheel as before the End of Dec is what I was told but nothing further, so just wondered if they had further info or tracking on it.
     
  5. Stoob

    Stoob Full Member

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    I spoke to SEAT Customer services last week and he basically said "why are you ringing us, what do you want SEAT to do about it?". At this point i lost my rag, and to cut a long story short he phoned the dealer while i waited on the phone. The dealer how now escalated it to Area manager. Thats about it really.
     
  6. Seriously?

    Seriously? Full Member

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    I suppose in a way the agent was right; your contract is between you and your dealership/leasing co, not SEAT UK.
    That however doesn't alter the fact that it was the factory that screwed up, not your dealer and doesn't alter the fact that's a pretty dire example of customer service.
     
  7. HumanSteamroller

    HumanSteamroller Full Member

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    Agreed. Woeful customer service from all involved by the sounds of it. Hope it gets sorted, mate.
     
  8. vmark89

    vmark89 Mark Brown

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    Annoyed myself now -.- , asked dealer for an Update on the Wheel's ETA after Initially being told it would be there for around the 20th Dec this is now "we don't have an ETA and judging by the way it is currently it we Hope to hear before the end of December" so now looking at the New Year before the dealer even knows where it is :/ not their fault but its seriously annoyed me as I'll have had the car 3 months then without what was specc'd.

    I had held off contacting Seat UK to request a Goodwill gesture because I'd hoped it would be done before Christmas but its not looking like that now, you guys think I should call up and request some form of Goodwill for the Waiting and Chasing?
     
  9. Harvey marshall

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    I would wait until they sort the wheel out first and then ask for a gesture, otherwise they’ll chuck you £200 without any word and probably cancel the order of the steering wheel
     
  10. Stoob

    Stoob Full Member

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    Day 129 of the flappy paddle drama. Still no further forward....
     
  11. Seriously?

    Seriously? Full Member

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    That's just appalling.
    Any chance they're ignoring you in the hope you'll get bored and go away?:censored:
     
  12. Harvey marshall

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    I’m not doing this to gloat I’m doing it to let you know that you can get it done, I’ve had my paddles since December as I spoke to seat customer care and they ordered the replacement wheel straight away, I also got £500 compensation in total, half from the dealer and half from seat, I would just keep pestering and pushing them
     
  13. Stoob

    Stoob Full Member

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    Thanks for the info. ive been passed from person to person. Im on my 5th person at the dealers, ive also been passed to SeatProduct, Customer Quality and Customer Care, who said it wasnt their problem.

    Closest ive come so far is a email from CustomerQuality with details on how to order the correct wheel at a cost of over £370, that i can claim back through goodwill SAGA/2. Also says goodwill is £250 and a reference to Hub article SE0963-18. How this helps me, god only knows.....lol
     
    #93 Stoob, Feb 8, 2019
    Last edited: Feb 8, 2019
  14. villa chris

    villa chris Full Member

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    Picked mine up today without paddles.rang seat uk and they confirmed my vin number was a misbuild and should of had them.my dealer is offering me 250 quid as good will gesture but I'm arguing with them that I want the paddles which can be dine by ordering a new wheel.
     
  15. martin j.

    martin j. Full Member

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    Personally I don’t think I would have taken the car away, at least not without conformation in writing of the outcome to be resolved, once you’re out the door! Who knows!
     
  16. apjashley1

    apjashley1 Member

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    Picking mine up this week, worried it's going to have the same problem!
     
  17. sweetfr

    sweetfr Misty

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    We picked up our 2.0 FR last week and it had paddles. Your car should have paddles if it was built after week 46. Our car was built week 50.
     
  18. apjashley1

    apjashley1 Member

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    Pleased you got them! Yeah mine's the 2.0 as well, FR Sport. Not sure when it was built, as it is a stock one... we will have to see!

    Edit: Confirmed with dealership, my car has them. Phew!
     
    #98 apjashley1, Feb 10, 2019
    Last edited: Feb 11, 2019
  19. Stoob

    Stoob Full Member

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    Update!

    So, nearly 18 weeks after starting this thread, the dealer rang to say the new steering wheel has been ordered and will be fitted next week. Along with £250 of goodwill. Over the moon.

    For those of you without the paddles, push the dealer. Dont let them fob you off with just the goodwill.

    Finally.... :drive1::1st:
     
    Copra68, AshCupra300 and CupraRobX like this.
  20. CupraRobX

    CupraRobX Full Member

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    Nice one mate...nice one!
     

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