Hi chaps and chapettes,
I've got a problem with the Cupra. I'll try and be as concise as possible.
When I accelerate hard, there's a mechanical clunk noise. It makes a sound similar to snapping a piece of thick plastic in half, that 'SNAP' noise. You can actually feel it in the cabin, under the accelerator pedal and in the steering wheel. It is loud and intrusive.
The noise happens if I set off; if I accelerate; or anytime it likes.
This sound also happened under braking, but only under heavy (slam on / emergency stop) braking. I say happened, because the car has been in with SEAT today. They replicated the issue, but only under heavy (slam on / emergency stop) braking.
They adjusted the shock top mount on the driver's side because they found play.
I took it for a test drive afterwards alone (tech was busy) and the noise when braking is no longer there, but under acceleration it is. And it's louder than ever.
Unfortunately for me, I was unable to replicate the issue with the SEAT tech in the car (sod's law) but I'm going to book it in again anyway. Something is not right with it.
The best way to describe the sound is like something thick snapping. You can also feel it though.
In my opinion, I am thinking drive train (gearbox) here. SEAT have thoroughly inspected all the suspension, and they say everything is fine.
Any thoughts / opinions welcome.
EDIT - NOW WITH PROOF!
The first video below is it happening when accelerating (twice). The second video is of it happening when just pulling away:
https://www.dropbox.com/s/80fro2kzcnbdbca/Noise%202.mp4?dl=0
https://www.dropbox.com/s/0vj7rg97yxiolpw/Noise.mp4?dl=0
Thoughts?
UPDATE 07/09/16
SEAT have installed the new brake components and I received a call today from SEAT to tell me that the noise is still there and the brake components have not done a thing.
They have now ordered bottom arms for the car.
Last Thursday, they gave me my car back after removing the brakes and greasing them and the car started to pull to the left on lift off, and pull to the right when accelerating. I took the car straight back on Monday (didn't drive it in between then) and told them they've given me a car that feels worse to drive than it ever has and to fix it properly.
To cut a long story short then SEAT don't have a clue and they made my car worse last week.
UPDATE 09/09/2016
I have got the car back from SEAT now and my issues have been resolved. The lower control arm was the culprit.
Unfortunately, however, when checking the car over at the dealership I found a scratch around an inch in length on the rear offside door. The scratch is down to the metal. To SEAT's credit, they did not fob me off. They have offered to touch up the scratch, overfill it, and polish it down so you can't tell there ever was one. Not sure if that will work, but hey ho.
Image of the scratch:
UPDATE 28/12/2016
The noise has returned! It appears as though a lower control arm has broken again.
It happens when I accelerate, brake or go over a bump. Absolutely fuming.
I've got a problem with the Cupra. I'll try and be as concise as possible.
When I accelerate hard, there's a mechanical clunk noise. It makes a sound similar to snapping a piece of thick plastic in half, that 'SNAP' noise. You can actually feel it in the cabin, under the accelerator pedal and in the steering wheel. It is loud and intrusive.
The noise happens if I set off; if I accelerate; or anytime it likes.
This sound also happened under braking, but only under heavy (slam on / emergency stop) braking. I say happened, because the car has been in with SEAT today. They replicated the issue, but only under heavy (slam on / emergency stop) braking.
They adjusted the shock top mount on the driver's side because they found play.
I took it for a test drive afterwards alone (tech was busy) and the noise when braking is no longer there, but under acceleration it is. And it's louder than ever.
Unfortunately for me, I was unable to replicate the issue with the SEAT tech in the car (sod's law) but I'm going to book it in again anyway. Something is not right with it.
The best way to describe the sound is like something thick snapping. You can also feel it though.
In my opinion, I am thinking drive train (gearbox) here. SEAT have thoroughly inspected all the suspension, and they say everything is fine.
Any thoughts / opinions welcome.
EDIT - NOW WITH PROOF!
The first video below is it happening when accelerating (twice). The second video is of it happening when just pulling away:
https://www.dropbox.com/s/80fro2kzcnbdbca/Noise%202.mp4?dl=0
https://www.dropbox.com/s/0vj7rg97yxiolpw/Noise.mp4?dl=0
Thoughts?
UPDATE 07/09/16
SEAT have installed the new brake components and I received a call today from SEAT to tell me that the noise is still there and the brake components have not done a thing.
They have now ordered bottom arms for the car.
Last Thursday, they gave me my car back after removing the brakes and greasing them and the car started to pull to the left on lift off, and pull to the right when accelerating. I took the car straight back on Monday (didn't drive it in between then) and told them they've given me a car that feels worse to drive than it ever has and to fix it properly.
To cut a long story short then SEAT don't have a clue and they made my car worse last week.
UPDATE 09/09/2016
I have got the car back from SEAT now and my issues have been resolved. The lower control arm was the culprit.
Unfortunately, however, when checking the car over at the dealership I found a scratch around an inch in length on the rear offside door. The scratch is down to the metal. To SEAT's credit, they did not fob me off. They have offered to touch up the scratch, overfill it, and polish it down so you can't tell there ever was one. Not sure if that will work, but hey ho.
Image of the scratch:
UPDATE 28/12/2016
The noise has returned! It appears as though a lower control arm has broken again.
It happens when I accelerate, brake or go over a bump. Absolutely fuming.
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