Called into the dealership in person last Thursday to book in for the second service from my pre paid service plan and first MOT. Booked in with a lovely young lady for the following Monday and saw Joe, who was busy with another customer on the way out. Got a letter in the post on the Saturday from Joe apologising for not being able to talk to me as he was busy and stating that he would see me on Monday (it's the little things). Dropped the car off on Monday, got an email with results and video link of the vehicle health check mid morning and then I collected it earlier than arranged all done and dusted. Today (Tuesday) get a call from Joe apologising that he forgot to tell me that he had ordered me a new bonnet liner under warranty as mine was mouldy and to call in to get it fitted. Must've caught him on the hop turning up early. All in all, top service again, no complaints and very happy customer. Keep up the good work ladies and gents.