Hi lads, just wondering what is your experience with dealers after you've placed an order. I've ordered my Leon late June , I was told that it was manufactured after 5 weeks and waiting to be shipped. It was meant to be landing in IE on 29th of August...and only on that day I was told it wasn't shipped, I was only given that info as I've asked, no one felt obliged to inform me about further delay. Then I was told it will be shipped from Emden instead of Santander on the 6th which now turns out to be 10th in total I've asked 2 times when my car will arrive. As I was told that car will leave emden for Dublin on 6th and I couldn't see anything on Dublin ports arrivals website I've sent another email asking for update...I got very rude email back from dealers director (not even the guy I've sent my email to) telling me that this is the last time he is updating me with information and if I don't like it I can just take my deposit. WTF ? Even in poorest customer service standards that's completely unacceptable but maybe I'm in the wrong here. If not for the fact that I'm already waiting 10weeks and I want the car I was seriously tempted to tell them to eff off and take my deposit back.
Just wondering what are your experience with dealers and getting information on your car order...I felt like my business is completely not appreciated and it's going to be third car in family coming from that dealer.
Thanks for any input.
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Just wondering what are your experience with dealers and getting information on your car order...I felt like my business is completely not appreciated and it's going to be third car in family coming from that dealer.
Thanks for any input.
Sent from my HTC One M8 using Tapatalk