Green Cotton Filter - Anyone else had problems with them?

[gex18]

Just a query really. Placed an order for a twin cone green cotton filter on the 02/02/10, it states on the site they aim to deliver within 5 days, however it's been now 6 and no sign (although is does state to allow 28 days for delivery). This however isn't the problem - the problem for me seems to be actually getting a response from the company regarding the status of my order and stock levels? I have no sent 3 e-mails, to three addresses stated on the site (and also filled in and sent the contact form on the site directly) - no response, also tried calling them - again no response

Has anyone else had problems with them? As if i'm left waiting too long then I would like to cancel the order and order a jetex alternative - but I can't get a bloody response to even do this

Many thanks

Anthony

 

[Davidsr]

Was it Greenfilters.co.uk? I ordered mine from there and it took an age to be delivered, they were waiting for stock from France. They did offer me a K&N if I didn't want to wait.

I think Green are pretty slow in manufacturing filters in general and if the company doesn't have any stock it can be a 2 or 3 weeks wait (least it was in my case).

 

[gex18]

Was it Greenfilters.co.uk? I ordered mine from there and it took an age to be delivered, they were waiting for stock from France. They did offer me a K&N if I didn't want to wait.

I think Green are pretty slow in manufacturing filters in general and if the company doesn't have any stock it can be a 2 or 3 weeks wait (least it was in my case).

Yes thats the company in question. It's not so much the lead / delivery time on the item - more the complete lack of communication / responses from the company thats infuriating

 

[Damoegan]

I waited about 2 weeks for mine, but that was over the christmas period. Received 3 emails with statis updats.

 

[st10587]

just call them it much easier

 

[gex18]

just call them it much easier

I have both called and emailed - both avenues of communication have proved unsuccessful. I would get more communication out of a brick wall it seems.

 

[badbill_uk]

I had same problem from that website, had no responce from email or phone calls, but i did recieve mine after two weeks. i have recently ordered the green cleaning kit (cleaner and oil) from them and they arrived within five days.

 

[cupra.al]

i wouldnt worry to much as they do say allow for 28 days i ordered a conical twin cone filter same as damiens on the 15th of last month and still havent recieved it yet but it hasnt been 28days yet and the order still says processing. good things come to those who wait so the saying goes.

 

[CJRamze]

I had a similar issue with Jetex.
Took nearly 5 weeks primarily because of some retarded french holiday when I ordered stopped manufacturing. Filter companies just seem to hate us...

 

[gex18]

i wouldnt worry to much as they do say allow for 28 days i ordered a conical twin cone filter same as damiens on the 15th of last month and still havent recieved it yet but it hasnt been 28days yet and the order still says processing. good things come to those who wait so the saying goes.

I've ordered the same one - will just play the waiting game then I guess

At least i'm not alone in the frustrating lack of feedback from the company though

 

[cupra.al]

I've ordered the same one - will just play the waiting game then I guess

At least i'm not alone in the frustrating lack of feedback from the company though

gives you somthing to look forward to i guess,everytime i come home from work i expect a package waiting to my dissapointment there never is lol.

 

[gex18]

gives you somthing to look forward to i guess,everytime i come home from work i expect a package waiting to my dissapointment there never is lol.

LOL - It gets you through the days I guess

 

[cupra.al]

LOL - It gets you through the days I guess

will let you know when i recieve mine.

 

[gex18]

will let you know when i recieve mine.

Any update on yours mate?

 

[cupra.al]

no not yet i phoned them friday and they said they have a massive delivery due in any day soon so hopefully this week.
have you had yours or managed to get in contact with them?

 

[gex18]

God damn, just when I have some free time to install it too

I got this reply off them on the 8th :

We do say allow 28 days for delivery. Your filter is on its way from France
and should be with you soon.

Thanks Peter

 

[gex18]

will let you know when i recieve mine.

Just to let you know, mine arrived in the post today

 

[cupra.al]

same as mate,was quite surprised at the difference in note it makes considering i wasnt expecting much.