I went there on Wednesday to take my car in to have a few warranty issues sorted. When I went in I told the lad on service (Dan) not to wash the car as it had just been detailed a few days before. Within 20 mins of me getting from Brum to Wolves I rang up again just to make sure they understood not to wash it and they said yes we will make sure it wont get washed. Anyway I fetched the car back at around 5.30 on the evening to find out it had been washed. Needless to say I was fuming.
I rang his manager next day to have a chat and he basically called me a lier and that they wasn't informed not to clean the car. His response was that when cars come in they get washed when they arrive to me this is a no brainer, now if I or any normal person worked there and I could see that the car was immaculate I wouldn't waste my time in washing it or is that just me?? the car was detailed over two days and then garaged until that day. He also advised me that he believes Dan (service guy) over any customer. He also said over the course of the day they have over 30 cars in a day and they have to rush them through the valeting bay, so just to make you all aware that when you take your car to these useless ***** you can be rest assured you will get a dirty chavy 17 yr old washing your pride and joy who don't give a ****.
I cant believe he let a twat loose on my car after what I had said and what I've had done. So to say I'm pissed off big time is an understatement.
Needless to say I wont be using them again, they are bunch of incompetent ******s. They don't take care of your car and what ever you request they couldn't give a **** they will do it there way or no way.
I rang his manager next day to have a chat and he basically called me a lier and that they wasn't informed not to clean the car. His response was that when cars come in they get washed when they arrive to me this is a no brainer, now if I or any normal person worked there and I could see that the car was immaculate I wouldn't waste my time in washing it or is that just me?? the car was detailed over two days and then garaged until that day. He also advised me that he believes Dan (service guy) over any customer. He also said over the course of the day they have over 30 cars in a day and they have to rush them through the valeting bay, so just to make you all aware that when you take your car to these useless ***** you can be rest assured you will get a dirty chavy 17 yr old washing your pride and joy who don't give a ****.
I cant believe he let a twat loose on my car after what I had said and what I've had done. So to say I'm pissed off big time is an understatement.
Needless to say I wont be using them again, they are bunch of incompetent ******s. They don't take care of your car and what ever you request they couldn't give a **** they will do it there way or no way.
its the difference between old school and new school
