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Seat main dealer - courtesy

Discussion in 'Leon Mk2 (2006-2012)' started by Cashy, Dec 28, 2012.

  1. Cashy

    Cashy Guest

    Hi all

    As you may have read I've started a thread on the steamy windows problem on my new Leon. Anyway rang the dealer today and booked it in - having to wait over a week. Asked about courtesy or replacement car considering the cars brand new and done 2500 miles only - they said they had one but I would have to pay 10 a day plus vat to cover the insurance!!!

    I'm not paying anything basically as thats just wrong - I bought a car that's meant to be reliable as We need two cars that are used daily so can't be without a car to get to work.

    All my mates get courtesy cars from vw - Audi - ford for no fee......

    Anyone else had problems like this??
     
  2. Marshall

    Marshall Active Member

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    All manufacturers are at this now and it does seem a con.
    Good dealers tend not to charge and therefore their customer service is usually much better in lots of ways.
     
  3. InfernalBadger

    InfernalBadger Full Member

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    My local seat service centre required me to provide my own insurance last time I went. Was only £13 for the 2 days, but still annoying.
     
  4. tony323ci

    tony323ci Lovin' it

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    I just show my work insurance and get one free every time otherwise yes £10 per day to use there insurance
     
  5. marty_34

    marty_34 Active Member

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    Its a way of trying to get you not to go on there insurance as there policy xs will be very high

    Sent from my GT-S5839i using Tapatalk 2
     
  6. robdf2

    robdf2 Yellow is the best

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    I know it's annoying , trust me I have had my fair share of seat courtesy cars , as your car is so new , I would play it like this , firstly contact seat customer care , explain the issue with your car and your dealer being unreasonable , make it known how disappointed you are and angry about a new car , be polite , then ask them for a good will gesture , you will probably get a free service.
    If that doesn't work tell your dealer that you are not happy that your car was obviously sold with a know a know fault and that you want to reject the car for a full refund , you will be amazed how quickly you will have their attention.
     
  7. invisiblekid

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    There speaks a man of experience...
     
  8. Benjic2

    Benjic2 Active Member

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    Seat wouldn't even give me a car because of my age. Whereas when I had my Mito, it went in for some warranty work ( alternator belt recall) and the manager said all the cars were out, so he went into the showroom and drove out a brand new Giulietta with the veloce kit, and handed me the keys when I was only 18. It had 26 miles on it, and I returned it with over 200 :D.

    When I asked why I wasn't allowed a car ( If I insured it myself) at the seat dealership, he turned around and said " It's an ibiza FR mate, they are quick cars so it's policy for over 25's only" ... I nearly spat out my brew all over him.
     
  9. Cashy

    Cashy Guest

    Thanks for the replies --- I'm awaiting a call from the boss of the dealership - if no joy there it's off to the seat customer Care line :blink::banned:
     
  10. marty_34

    marty_34 Active Member

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    Phone them regardless then dealer knows you mean business when they get a call of customer care.

    Sent from my GT-S5839i using Tapatalk 2
     
  11. X cupra

    X cupra Active Member

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    I once had to take my Saab 9-5 to the dealers to have some work done and they gave me a 11plate Saab 9-3 turbo x as a courtesy car free of charge...was a lovely motor...mind you i did need a new alarm system for the 9-5 plus i had the sump dropped and cleaned with fresh oil,oil filter pollen filter...so spent a fair few quids that day...but the turbo x was awesome..such a shame that saab went bankrupt but it was effectively the 9-3 that killed saab....shame
     
  12. marty_34

    marty_34 Active Member

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    When my astra was in for a week i got the current shape sri diesel with bodykit on, that had just been released at time. Had 3 quarter tank fuel in, didnt go back that way the fuel light was flashing. Seat appear to miss that a little touch goes a long way

    Sent from my GT-S5839i using Tapatalk 2
     
  13. Jarre

    Jarre Active Member

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    There's a reason why a lot of people won't be buying another SEAT.
     
  14. X cupra

    X cupra Active Member

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    I havnt had any experience yet with Seat main stealers and its something im not looking forward to going by everyones comments in this thread and other threads......if i have problems i might take it to VW instead if their any better...
     
  15. olitaylor07

    olitaylor07 Badger Badger

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    I had a problem which I flagged up 2 months after buying, they replaced FOC and leant my a mii for 7 days and racked up 400 mile aswell.
     
  16. p11lkw

    p11lkw Active Member

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    So far my local stealer has been good, never needed a courtesy car yet though
     
  17. Benjic2

    Benjic2 Active Member

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    Their customer care ( or lack of it) is the reason why Seat will always be an inferior car manufacturer. It's a shame, because they actually produce decent cars. I won't have another unless the mk3 Cupra is a corker, if it's not then I won't ever look back.
     
  18. kazand

    kazand Is powered by Medtronics

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    Citroen are the same. used to have this charge when I took C5 in for service. £10 and used to get some shed. lease company would only provide replacement if vehicle was in for more than a day. so guess what? ;) brand new (or nearly) car from Avis every time!
     

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