David Penman's dropped something on the bonnet of my wifes Ibiza, scratching it down to the metal. Trouble is she didn't notice it for a day and a half. They denied it, of course. Oh and they delivered my Leon with a dent in the door. Took them 4 weeks to sort it out. Other than that, I found them to be ok. But as others have said, check your car carefully after they have had it and before you drive off.