I thought so too mate but strangely a short time after I got that email and after having persisted in my questioning I received this.
In a bizarre twist of fate I managed to escalate the issue to one of the warranty managers at SEAT. To be honest I was not holding out much hope but he has looked into the issue and given me the green light to progress with the claim.
I will get the appropriate materials arranged and let you know when they are in.
Sorry for the confusion but it looks like we have finally got a resolution for you. (Phew!)
Regards,
Richard
Result in the end
In a bizarre twist of fate I managed to escalate the issue to one of the warranty managers at SEAT. To be honest I was not holding out much hope but he has looked into the issue and given me the green light to progress with the claim.
I will get the appropriate materials arranged and let you know when they are in.
Sorry for the confusion but it looks like we have finally got a resolution for you. (Phew!)
Regards,
Richard
Result in the end