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whole paintwork ruined by morons, quick advise needed

Discussion in 'Leon Mk3 (2012-2020)' started by silles, Oct 15, 2018.

  1. silles

    silles Active Member

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    long story sort, the maintenance company of my flat was/is doing some drilling, loads of dust
    they did not cover my car, instead they tried to wipe it after. At last that's what it looks like on the bonnet and the side of the car.

    20181015_181018.jpg

    Car is/was brand new Cupra 300 and it was mind condition.



    Need advice what to do? Full polish? and how much is that?
    also do I have any change to get this paid by the maintenance company?
     
    #1 silles, Oct 15, 2018
    Last edited: Oct 15, 2018
  2. Pinky

    Pinky Active Member

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    They should have public liability insurance. Get them to admit fault, then get them to pay for whatever it needs doing.
     
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  3. Maypack

    Maypack Ambassador for Cumberland Sausage

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    I agree. They should have asked you as a minimum to move the car. And as they didn’t and then thought it was a good idea to try and remove the dust etc, they have caused the damage. Get them to pay for it but get a quote in what needs doing yourself from someone you can guarantee will do the job correctly.

    Sorry for your pain. I’d be livid and would have gone banana’s.
     
    xyz likes this.
  4. Seriously?

    Seriously? Active Member

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    ^ what he said.
    A decent detailer could almost certainly rectify that mess. A respected company local to me charges £300 to £500 which includes ceramic coating after the correction work is done.
     
  5. silles

    silles Active Member

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    thanks, good idea, I'll have to confront them tomorrow
     
  6. silles

    silles Active Member

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    yeah utterly p!ssed right now ...

    Could anyone recommend a mobile polishing service near London?
     
  7. Sharpy

    Sharpy This place has cost me a fortune....

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    Yeah, they should definitely cover the cost of correction.

    It’s really frustrating when people do this, the either ask you to move it or tell you after it’s dusty, they should never touch it.

    £300-£500 is about the going rate for a full correction, the latter would include ceramic protection but they may not be willing to pay for that.


    Sent from my iPhone using Tapatalk
     
  8. SRGTD

    SRGTD Active Member

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    I would have been furious if anyone had done that to my car.

    It’s difficult to tell from the pictures, but although the scratching is very extensive, it does look to be light surface scratching that a good professional detailer (or good amateur detailing enthusiast with the appropriate polishing gear) should be able to easily correct and remove completely.

    However..............if there are deeper scratches that you can ‘catch’ if you run a fingernail across them, it might not be possible to polish these out completely - in which case you may also be looking at new paintwork, which increases the cost of getting your car back to the previous new/mint condition.

    In the first instance, I’d be seeking the advice of a good reputable detailer, getting a quote for the work to be done, and presenting the quote to the maintenance company who caused the damage.
     
  9. Legojon

    Legojon I only wanted a remap
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    Gutted for you. To get it to look as it should again, I'd find a place where you can take it that does a 2 stage machine polish and expect to leave it there for a few days. Frustrating, but don't rush it and make the situation worse.
     
  10. walshy

    walshy Active Member

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    Be careful with that link mate, it reveals the location of your car as the photos still have their EXIF data might want to sort that
     
  11. silles

    silles Active Member

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    good point, deleted the link and changed to location to Reading :D
     
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  12. walshy

    walshy Active Member

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    Don't want anyone coming round spraying your badges copper do you? :bleh:

    All joking aside I feel for you, hope you get it sorted, some bells out there and I'd be fuming if my new Cupra got scratched!
     
  13. xyz

    xyz Full Member

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    Did you get any pictures of the car covered in all the dust? Hopefully, they’ll ‘fess up in which case, they should cover the costs.


    Sent from my iPad using Tapatalk
     
  14. silles

    silles Active Member

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    yeah i did, just had to remove the link from the post.
     
    xyz likes this.
  15. R4CK5

    R4CK5 Active Member

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    I'd be getting it booked in for a proper detail and getting them to pay for it. I'd be mega pi$$ed if it were mine. Hope you get it sorted mate, keep us all posted.

    Sent from my SM-G950F using Tapatalk
     
    xyz likes this.
  16. silles

    silles Active Member

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    believe me I'm so pi$$$ed now

    anyone used something like this: https://www.prideshine.co.uk/car_Polishe ? £200 for a full polish and wax does not seem that bad
     
  17. AshCupra300

    AshCupra300 Active Member

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    Not heard of that, I use a pro detailing company here in South Wales and they do a basic paint correction for around £150-£200 and it takes 4 hours.
    Whether a basic or full paint correction is needed will depend on how deep the scratches are.
     
  18. Sharpy

    Sharpy This place has cost me a fortune....

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    I’d suspect, without having seen it first hand, you’d need a 2 stage polish one with compound the second with polish, the first is much more aggressive and will be the only thing that removes the scratches really, while most polishes are abrasive they also fill so you get a masked effect that will wear off.

    It’d be better to get a 2 stage polish than a polish and wax in my opinion.


    Sent from my iPhone using Tapatalk
     
  19. AndrewJB

    AndrewJB Friend to SEAT UK & Cupra Racing

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    Will be an easy fix for a detailer.
     
  20. SRGTD

    SRGTD Active Member

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    @Sharpy; agree. A 2 stage polish will be needed to get paintwork back to its pre-damaged condition. They’ll also carry out a full decontamination and safe wash process before polishing, followed up by applying a sealant or wax. A good detailer would probably need the car for a couple of days to do the work (I’ve done a 2 stage machine polish on my car, and it took me 2-3 days).

    A quick surf of the net, and many detailers are quoting £600+ for a 2 stage correction polish, so it’s important that the OP gets some quotes to present to the maintenance company in advance, rather than agreeing to accept a lower amount (say, £200-£300) before finding out what the cost will be to rectify the damage.
     

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