whole paintwork ruined by morons, quick advise needed

[silles]

Guess what, I met the guys ( some old blokes) in the morning, they were just about to set off to do some more "work".

- they admitted working around the car
- they claimed covering it, but some dust might got "through"
- and to my shock the guy tried to proof it's just dust and started to wipe it off with a paper towel

and the bonus is: I have secretly filmed this on my phone.

 

[Legojon]

and to my shock the guy tried to proof it's just dust and started to wipe it off with a paper towel

I'd be in prison now.

 

[silles]

I'm tempted to wash the car to see the real damage. Right now its hard to tell

Already have some pictures and showed the car to the "criminals"

Is it a bad idea to wash it?

 

[Legojon]

Is it a bad idea to wash it?

I'd snowfoam, shampoo and dry it. But not use any polishes or anything with fillers so you can see the extent of the damage.

 

[silles]

I'd snowfoam, shampoo and dry it. But not use any polishes or anything with fillers so you can see the extent of the damage.

i was planning to use my pressure washer (not so heavy pressure), than 2 buckets method and just dry it with microfiber towels ... this is how I always washed her without causing a single scratch .

 

[CupraRobX]

yeah utterly p!ssed right now ...

Could anyone recommend a mobile polishing service near London?

My friend is in Coulsdon and owns a company called Divine Detail. I promise you that won't find better around here. If you want I can pass on his details to you...

 

[silles]

I am being offered 2 options. Could someone explain pros and cons in plain english

"You can either approach your own insurers who will arrange for prompt repairs, and should they feel someone is liable they will seek to recover their outlay, or you can pursue Maybrick the contractor directly (or whoever you feel is liable). In taking the second option, investigations can take a number of months before a liability decision is made, upon which our insurers or Maybrick’s (whoever you decide to pursue) will request estimates."

 

[silles]

the manager just called me and they offered to organise a full polish / valet paid by them. I think this is my best shot, going down the insurance route seems complected

 

[Legojon]

the manager just called me and they offered to organise a full polish / valet paid by them. I think this is my best shot, going down the insurance route seems complected

Let's hope they don't expect this to be a fiver down the corner wash.

 

[SRGTD]

the manager just called me and they offered to organise a full polish / valet paid by them. I think this is my best shot, going down the insurance route seems complected

Let's hope they don't expect this to be a fiver down the corner wash.

@silles; Hopefully a full polish / valet organised and paid for by them = a full two stage correction detail at a professional detailer of your choice and paid for by them. I’d want them to confirm this, so you don’t end up with someone just using a filler polish to mask the scratches and swirls that’d only last a few weeks at most.

 

[walshy]

I'd be going down the insurance route and having it done properly, those guys are going to try and cowboy their way out of the situation

 

[Legojon]

@silles; Hopefully a full polish / valet organised and paid for by them = a full two stage correction detail at a professional detailer of your choice and paid for by them. I’d want them to confirm this, so you don’t end up with someone just using a filler polish to mask the scratches and swirls that’d only last a few weeks at most.

Or... take it to a pro who does 2 stage polish. Get a quote, stating in writing it's for correcting scratches to roof, side panels, etc. Then present them with the quote and ask for the cash up front. If they refuse, get the insurance involved.

 

[Sharpy]

I’d be choosing where it’s going. Don’t let them, unless you both choose the same place.


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[bluehandle]

If they are offering a valet, isn't that them admitting liability ???

 

[Copra68]

A valeter or someone offering a polish isn't what you need. You need a detailer with a good reputation to do this work.

 

[SRGTD]

A valeter or someone offering a polish isn't what you need. You need a detailer with a good reputation to do this work.

^ Definitely this. IMO a full polish / valet (undertaken by who?) is very very different to a full 2 stage correction detail by a professional detailer with a good reputation. And it’s definitely the latter that’s needed.

@silles; don’t settle for anything less!

 

[R4CK5]

A quick polish and valet definitely won't cut it, needs proper detailing work. As others have said, get quotes and a written estimate on the works to be carried out to correct the damage and then present this to the contractors manager and get the cash up front and written confirmation from them that they are paying you x amount of pounds to cover the cost of the presented quote.

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[Big Col]

get 3 quotes from proper paint correction places, and present them to the manager. If he baulks at that, ask for their insurance details.

I'll bet he's hoping a £10 wash n wax from a local car wash will make this go away.

 

[CupraRobX]

Where abouts are you based?

 

[silles]

Where abouts are you based?

North London