I had a
problem with VWFS with my Octavia VRS. I changed bank accounts and gave them the new details and they didn't take the next payment.
I rang them and they apologised and said it would be rectified the following month and I paid by card over the phone. The next month the payment didn't come out again and yet again I called them and they apologised and I paid by card and they assured me it would be sorted the next month.
The following month, I got a text from them a few days before my payment was due to remind me they would be taking the payment from the new account and yet again it didn't come out and I had to call and make a card payment.
It took them 3 months to sort out and if I hadn't been on it I wouldn't of noticed. To top the lot They then put a late payment marker on my credit file - unbelievable.